Effective date: May 13, 2026

At Moodscape Shop, we want you to love your purchase. If you need to return an item, our policy is outlined below.

How to Start a Return

To begin, please email [email protected] or use our contact form with your order number and reason for return.

Note: Please do not send returns to our New York office address. We will provide the specific fulfillment center return address once your request is approved.

Return & Exchange Rules

Return Window

We accept returns for a refund within 30 days of delivery. Items must be unused, unwashed, and in their original condition with tags and packaging.

Personalized Gifts

Items sold with personalization, such as names, custom messages, or other custom details, are Final Sale. We do not accept returns or exchanges on these items unless there is a verified defect or quality issue.

Return Shipping Costs

• Defects or quality issues: If an item is damaged or incorrect, Moodscape provides a prepaid return label.
• Change of mind: For all other returns, the customer is responsible for return shipping costs.
• Restocking fees: We do not charge any restocking fees.

Size Exchanges

If you ordered the wrong size, we offer one free size exchange per order. We will provide a prepaid return label for this first exchange. Additional exchanges may require the customer to cover shipping.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method. This typically takes 5 business days, though your bank may take additional time to post the credit.

Original shipping charges are non-refundable.

Color & Material Variation

Minor color variations due to screen settings or natural production processes are normal and are not considered defects.

Policy Updates

We may update this policy from time to time. The effective date at the top reflects the latest version.