Shipping policy

 

 

Effective date: May 13, 2026

This Shipping Policy explains how delivery works at Moodscape Shop. Please note that we are only able to ship within the United States at this time.

 

Contact Us

Need help with an order or shipping? Reach us anytime:



Shipping Details

Estimated Delivery

Estimated delivery time is based on the processing, or order fulfillment, time plus the shipping time to your address. An estimate is shown on each product page and will be displayed at checkout.  After your order is confirmed, we'll send a tracking number as soon as your order is ready to ship.


Processing Time

Most products are prepared for shipment within 2–5 business days.

Candles: Our candle line is typically dispatched within 24 hours on business days.


Shipping Time

Once shipped, the estimated transit time is 3–7 business days.

Please note that we work with a network of specialized fulfillment centers, so different product types may be produced and shipped from different locations. Items in a single order may ship separately and arrive at different times. You will receive unique tracking information for each package in your order.



Shipping Costs

We offer $9 flat rate shipping on orders below $100. Orders of $100 or more qualify for Free Shipping.


Tracking

We will email a shipping confirmation with tracking information as soon as each part of your order leaves a facility.


Address Accuracy

Please verify your shipping address at checkout. We do not ship to PO Boxes at this time. If a package is returned due to an incorrect address, the customer may be responsible for reshipping costs.


Missing or Lost Packages

If tracking shows “delivered” but you cannot locate your package:

  1. Check around all entry points, including your porch, mailroom, and side doors.
  2. Check with household members or building staff.
  3. Contact the carrier directly with your tracking number.

If your package arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.


Shipping FAQ


Do you ship outside the United States?

No. Moodscape Shop is only able to ship within the United States at this time.


How long does it take for my order to ship?

Most products are prepared for shipment within 2–5 business days. Candles are typically dispatched within 24 hours on business days.


How long does delivery take after my order ships?

Once shipped, the estimated transit time is 3–7 business days.


Will my items arrive in separate packages?

Yes, they may. Because different products are fulfilled from different specialized facilities, items in the same order may ship separately and arrive at different times.


Will I receive tracking information?

Yes. We will email tracking information as soon as each part of your order leaves a facility.


Why did I receive one item but not the rest of my order?

Some products are produced and shipped from different fulfillment centers. If part of your order arrives first, the remaining item or items may still be in production or transit. Please check the tracking information provided for each package.


Do you ship to PO Boxes?

No. We do not ship to PO Boxes at this time.


What should I do if my shipping address is incorrect?

Please contact us as soon as possible at [email protected]. If a package is returned due to an incorrect address, the customer may be responsible for reshipping costs.


What should I do if my package says delivered but I cannot find it?

Please check around all entry points, check with household members or building staff, and contact the carrier directly with your tracking number.


What should I do if my order arrives damaged?

Please contact us within 7 days of delivery with photos of the damaged item and packaging.


Policy Updates

We may update this policy from time to time. The effective date at the top reflects the latest version.